FAQs

When will you ship my order?

Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are: 1-2 business days. Delivery times vary depending on your location and selected delivery method.

 

My order status says “delivered” but I have not received it.

Fill out our Contact Us Form with your order number, and we’ll look into it for you.

 

There’s something wrong with my order.

Fill out our Contact Us Form with your order number.

 

How do I return/exchange an item?

AUS customers: Find your order on your account page. Expand it to view the details, then click on the Exchange/Refund button. If you don't have an account with us, you can use our Order Lookup tool to find your order and initiate a return from there. We'll take care of everything else!

 

How long does it take for a return/exchange to be completed?

We typically process returns/exchanges within 48 hours upon receiving your package.

 

Final sale?

Some products are final sale, including Mystery Grab Bags and Gift Bundles. Sorry, but we can't accept returns or exchanges for final sale products or the items in them.